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Important Information

The Support Team at Archibel takes great effort to respond to all your inquires.  We are aware not all email programs allow you to receive our emails. If you email us or log a ticket please check your Spam or Bulk folders for any blocked replies. You may also consider adding our email addresses to your contact list. This may help prevent a loss of communication.

The Knowledge Base can guide you to the answers we have already collected to many user questions and technical problems.  A few clicks and help is at hand on screen in one of our articles. You don't even have to type an e-mail or make a phone call!

Interactive HelpPlease click here to consult the knowledge base

Email: support@archibel.com
On-Line live support hours (Central European Time / GMT +1 - Time zone converter):

• Monday: 9.30 - 12.30 and 13.30 - 16.30
• Tuesday: 9.30 - 12.30 and 13.30 - 16.30
• Wednesday: 9.30 - 12.30 and 13.30 - 16.30
• Thursday: 9.30 - 12.30 and 13.30 - 16.30

Phone: 00800 27244235 (international free call for D, A, CH from fixed network)

Please note: the number starts with double zero 00

Hot-Line hours (Central European Time / GMT +1 - Time zone converter):

• Monday: 9.30 - 12.30 and 14.00 - 17.00
• Tuesday: 11.00 - 13.00 and 15.00 - 19.00
• Wednesday: 9.30 - 12.30 and 14.00 - 17.00
• Thursday: 11.00 - 13.00 and 15.00 - 19.00
• Friday: 9.30 - 12.30 and 14.00 - 17.00

If your provider has blocked 00800-numbers ask him to unblock. If the number does not work or if you use a mobile phone you need to call to +32-70-233 103 (normal fees)

Phone: (619) 424-9928
Hot-Line hours: Eastern Time  - Time zone converter

• Tuesday: 8 am - 1 pm
• Wednesday: 8 am - 1 pm
• Thursday: 8 am - 1 pm
• Friday: 8 am - 1 pm
• Saturday: 8 am - 1 pm

Appointments on Request

Support@WHNow.com

Having trouble getting RADAR, EH or a demo-version up and running?

We can solve the problem directly on your machine!  All you need is a broadband internet connection on your PC.

Before you start a live support session, please fill in a Ticket via our Customer Care Service (click on the link in Step 2) and make an appointment with Deborah, Marco or Chris.  We will explain to you how to connect.

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