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CodeMeter runtime does not support activation using websockets

If you are trying to update your RadarOpus license via the web depot and you see this message:

Your installed CodeMeter Runtime does not support direct activation using Websockets. Please update your CodeMeter Runtime and make sure that Websockets are turned on. Alternatively, you can choose Activation using Java/ActiveX or Offline Activation.
Error Code = 0x18088005

Please do the following:

Mac:

Go the Applications folder and double click on CodeMeter
Open CodeMeter Control Centre

Windows 7:

Click on Start and type CodeMeter
Open CodeMeter Control Centre

Windows 8:

Click on the Start window and type CodeMeter
Open CodeMeter Control Centre

In the CodeMeter Control Centre window, click on License update
Click on Continue
Check that "Create license request" is selected and click on Continue
Check that"Extend existing license" is selected and click on Continue
In the next window click on Continue
In the window "Please select the file name" note down the folder where the file is going to be saved and click on Commit
In the next window click on Done

Now in the window where you saw the websockets error, scroll down to the bottom and in the right hand corner click on Off-line activation

Now browse for the file 2-xxxxxxx WibuCmRaC that you created in the CodeMeter Control Centre window and click on Get license update.

A file called 2-xxxxxxx WibuCmRaU will be saved in your downloads folder.

Go to downloads and drag this file to the CodeMeter Control Centre window where it will update the key.


Entry from: 15.05.2014
This entry is located in category: Knowledge RadarOpus