Knowledgebase

Cause

The iKernel.exe application error may be due to one of the following reasons:

1. The InstallShield engine (iKernel.exe) or one of its component files in \Program Files\Common Files\InstallShield\Engine folder may be damaged, corrupted, or read-only.
2. The InstallShield engine (iKernel.exe) or one of its component files in \Program Files\Common Files\InstallShield\Engine folder was left on the system by an older version of the InstallShield installer (and is now incompatible with the version that the Archibel software Installer uses).
3. You are trying to install the Archibel software on a Windows XP machine with service pack 1 and Windows XP Hotfix Q328310 applied.

Occurs

when installing Archibel Software

Solution

Remove the old InstallShield engine folder:

• Launch Windows Explorer by right-clicking the Start menu on the system status bar and select Explorer. You can also invoke Windows Explorer by pressing Windows Key + E on your keyboard.
• Browse to C:\Program Files\Common Files\InstallShield\Engine
• Right-click the highlighted engine folder and select Delete.
• Click Yes in the Confirm Folder Delete message box.
• Try installing the Archibel software again. Now you should be able to install the Archibel software successfully and the error should not occur.